Refund and Cancellation Policy

This policy outlines the terms for refunds and cancellations for DeeTee Developments app development services.

Deposits

Deposits are required to begin work and secure your project slot. Deposits are non-refundable once work has commenced, as they cover initial discovery, planning and resource allocation.

Milestone Payments

Projects are structured with milestone-based payments. Payments made for completed milestones are non-refundable, as they cover work already delivered.

Cancellation by Client

If you wish to cancel a project, you may do so at any time. You will be invoiced for all work completed up to the point of cancellation. Any pre-paid amounts for work not yet started will be refunded.

Cancellation by DeeTee Developments

We reserve the right to cancel a project if requirements cannot be met, if scope changes are not agreed, or if payment terms are not adhered to. In such cases, any pre-paid amounts for work not yet completed will be refunded.

Source Code

Source code is handed over only after full payment is received. If a project is cancelled before completion, source code for completed work is provided after all outstanding invoices are settled.

Third-Party Charges

Third-party charges (App Store fees, API costs, hosting, domain registrations) are non-refundable once incurred, as they are paid to external providers.

How to Request a Refund

To request a refund or cancellation, contact us at deeteedevelopments@gmail.com or call 07827 803367. We will review your request and respond within 5 working days.